Community Opinion and Satisfaction

JWS research has specialised knowledge and expertise in developing and executing community satisfaction research programs including large-scale studies.

We have developed for local government the largest longitudinal community satisfaction survey undertaken in Victoria, providing valuable direct feedback on council performance, consultation and engagement, advocacy, customer service and direction.

Our insights have informed strategic communication and stakeholder engagement plans (including target audience profiling, message development and testing) as well as enabling the identification and tracking of important and emerging issues impacting policy development. Testament to the quality of our work, we have been delivering this service for several years and have also conducted a similar project in NSW.